Effective Date: January 1st, 2026

At Mehndi Hues, we value your privacy and are committed to protecting your personal information.

Information We Collect

When you place an order or contact us, we may collect:

• Name
• Phone number
• Email address
• Shipping address
• Payment details (processed securely through our payment partners)

How We Use Your Information

We use your information to:

• Process and deliver your orders
• Communicate regarding your purchase
• Improve our products and services
• Send order updates and customer support responses

Data Protection

Your personal information is kept secure and is never sold or shared with third parties except when necessary for payment processing and shipping.

Cookies

Our website may use cookies to improve your browsing experience and analyze website traffic.

Your Rights

You may request access to or deletion of your personal information by contacting us.

By using our website, you agree to this Privacy Policy.

At Mehndi Hues, every henna cone is freshly prepared and sealed to maintain its quality.

Due to the perishable nature of our henna cones, we do not accept returns or exchanges once an order has been delivered. Returning the product may affect its freshness and quality, making it unsuitable for resale or reuse.

Damaged or Incorrect Orders

If you receive:

• A damaged product
• A leaking cone
• The wrong item

Please contact us within 24 hours of delivery with clear photos and your order number. We will review the issue and provide an appropriate solution, which may include a replacement or refund at our discretion.

Order Cancellation

Orders can only be cancelled before they have been prepared or dispatched. Once shipped, cancellations are not possible.

By placing an order, you acknowledge and agree to this Return & Refund Policy.

Shipping & Service Policy

We carefully pack every order to ensure it reaches you in the best possible condition.

Processing Time

Orders are typically processed within 1–3 business days.

Shipping Time

Delivery times vary depending on your location and courier service. Estimated delivery times are provided at checkout but are not guaranteed.

Shipping Delays

Mehndi Hues is not responsible for delays caused by courier services, weather conditions, public holidays, or other circumstances beyond our control.

Customer Responsibility

Please ensure that your shipping address and contact information are accurate before placing your order. We are not responsible for failed deliveries due to incorrect information provided by the customer.

Product Care

Henna cones are natural and perishable products. For best results freeze them upon receiving them if they are not being used immediately.

If you have any questions regarding your order, please contact our customer support team before placing your purchase.

Effective Date: January 1, 2026

Welcome to Mehndi Hues. By accessing or purchasing from our website, you agree to the following Terms & Conditions. Please read them carefully before placing an order.

1. Products

We strive to ensure that all product descriptions, images, and prices displayed on our website are accurate. However, slight variations in color, texture, or packaging may occur due to the handmade nature of our henna products.

2. Orders

All orders are subject to acceptance and product availability. We reserve the right to refuse or cancel any order for any reason, including pricing errors, suspected fraud, or product unavailability.

3. Pricing

All prices are listed in the applicable currency and are subject to change without prior notice. Shipping charges, where applicable, will be calculated during checkout.

4. Payments

Orders must be paid for using the payment methods available on our website. Payment information is processed securely through trusted payment providers.

5. Shipping

Estimated delivery times are provided for convenience only and may vary depending on your location and courier service. Mehndi Hues is not responsible for delays caused by shipping carriers or circumstances beyond our control.

6. Returns & Refunds

Henna cones are perishable products. For hygiene and quality reasons, we do not accept returns or exchanges after delivery.

If you receive a damaged, leaking, or incorrect item, please contact us within 24 hours of delivery with your order number and clear photos. Eligible claims will be reviewed for replacement or refund.

7. Product Storage

For best results, henna cones should be refrigerated or frozen upon receipt if not used immediately. Mehndi Hues is not responsible for quality issues resulting from improper storage after delivery.

8. Intellectual Property

All content on this website, including logos, images, product descriptions, designs, and text, is the property of Mehndi Hues and may not be copied, reproduced, or used without written permission.

9. Limitation of Liability

Mehndi Hues shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website. Customers are responsible for performing a patch test before applying henna to ensure they do not have an allergic reaction.

10. Changes to These Terms

We reserve the right to update or modify these Terms & Conditions at any time without prior notice. Continued use of the website constitutes acceptance of the updated terms.

We’d love to hear from you!

Whether you have questions about our henna cones, your order, or need assistance choosing the right product, the Mehndi Hues team is here to help.

Customer Support

Business Name: Mehndi Hues

Email: info.mehndihues@gmail.com

Phone/WhatsApp: +92 304 1028961

Address: House no 23, Khursheed Town, Main Street, Bahawalpur

Business Hours

• Monday – Friday : 10:00 AM – 7:00 PM (PKT)
• Saturday – Sunday: Closed

Response Time

We aim to respond to all inquiries within 24 hours during business days.

Order Support

If you are contacting us about an existing order, please include:

• Your Order Number
• Your Full Name
• A brief description of your query

This helps us assist you more quickly.

Thank you for choosing Mehndi Hues. We appreciate your trust and look forward to serving you!